Complaint Policy

At Loans Shelter we respond to every customer's complaints as well as feedbacks and take them sincerely. Satisfaction of our customer is vital. So, feel free to share with us your experience, either good or bad. We will try to resolve your complaint as quickly as possible. Kindly spread the word if you are satisfied with our services.

In this website we have no intension to burden any borrower with lengthy paperwork and time consuming documentations. To reach us you can make use of the contact us form. Fill in the form with the necessary information and submit it. Without any hesitation inform us whenever you need to report us any issue.

All complaint will be attended quickly and taken seriously. We request you to provide complete and accurate details in the form. Kindly specify the best way and time to reach you and the mode of communication you prefer as well. Once you have submitted us your complaint we will keep you informed about the progress throughout the process and respond as early as possible.

Once we have received your complaints we will provide you acknowledgement of receipt. We will try to resolve it as early as possible. But if you are not satisfied with the resolution provided to you then resubmit us your complaint without a second thought. Your issue will be forwarded to higher management for investigation. A final response along with a summary will be provided once the investigation is complete.

We Are A Broker, Not A Lender

The operator of this website is not a lender and does not make credit decisions. The information you provide will be used in securing you a payday loan through our UK network of leading Payday Loan Lenders and Brokers. The personal, financial and employment information that we collect is stored electronically for the duration of your application and is removed from our system upon acceptance from a lender.

We expect you to repay your loan on the date agreed, so if you do not think you are in a position to make your repayments please do not apply with us in the first place. It is not worth risking your credit rating nor any financial consequences which might result.

Payday Loans are classified by the Financial Conduct Authority as High Risk Financial Instruments and are typically subject to higher rates of interest than those charged by 'high-street commercial lenders'.

Please note that payday loans are meant to be used for short term financial emergencies and are not designed to provide long term solutions.

Any queries or complaints regarding our service should be addressed in writing to this address.

Pervasive Web Solutions is authorised and regulated by the Financial Conduct Authority to carry out Credit Broking: Authorisation Number FRN740122

Authorisation can be checked on the Financial Service Register at
Warning: Late repayment can cause you serious money problems. For help, go to